Customer Care Management Project In Java Using JSP And Servlet With Source Code

Customer Care Management Project In Java Using JSP And Servlet available with the Source Code. The project is designed in a way to help businesses manage to keep a digital record of customer interactions and build a connection with the customers. This project is available with source code for final-year IT students for their college projects.

Customer Care Management System Overview

This is a multi-role application project i.e. Admin, User & Employee, where Admin will have the main control over the system.

Admin will be responsible for maintaining the system and also, keeping a check on customer information, complaints, inquiry, products details, FAQs, etc.

The whole project is developed using Servlet and JSP. At the front end, we have used HTML, CSS, and Bootstrap. At the data access layer, we have used JDBC API. The Database used here is MYSQL. The whole project is following the MVC (Model View & Controller) design pattern.

Customer Care Management System Abstract

Customer care is the process of building a connection with customers, whereas customer service is simply the advice or assistance your business provides them. Customer service representatives help customers understand the product and answer questions about products and services, take orders, process returns, etc.

The Customer Care Management system is developed as an information system to store, maintain, update and process data relating to the business.

Codebun has designed a CCM system project in java, which has three main roles i.e Admin, Employee, and User. Admin being the primary user. Admin can Add/Remove/Update any details related to the products like product categories & details, FAQ, Employee details, User details, Complaints & inquiries, etc. Admin can keep the records of the Users and detailed history.

Employees can log in using their employee ids and other details. Employees can see Product lists, Complaint lists, New inquiries, etc. Employees can manage their profiles and change password. Any resolution provided by the employee to the user will be stored for future reference. Employees can fill out profiles with info from calls, emails, and other channels. A detailed customer support history gives each employee a context for every customer. It will allow skip redundant questions and help customers faster.

On the other hand, Users can log in and view product categories & details lists, FAQs, company news, etc. Users can raise complaints and do any product & service-related inquiries. Users can interact with customer care representatives for any inquiries.

Modules in Customer Care Management System

Admin Module- Admin can log in/ log out of the system. Admin can Add/Remove/Update any details related to the products like product categories & details, FAQ, Employee details, User details, Complaints & inquiries, etc. Admin can View/Confirm/Cancel user registration requests. Admin can keep the records of the Users and detailed history. Admin can manage the overall system and maintain the database.

Employee Module- Employees can log in using their employee ids and other details. Employees can see Product lists, Complaint lists, New inquiries, Provides resolutions, etc. Employees can manage their profiles and change password. Employees can interact with customers for providing better resolution.

User Module- Users can log in and view product categories & details lists, FAQs, company news, etc. Users can raise complaints and do any product & service-related inquiries. Users can manage their profiles and change password.

Users Roles

Admin:

  • Can Log in/Log out of the system.
  • Admin can manage the system.
  • Admin can manage products details/product categories.
  • Admin can track User’s complaints & resolutions.
  • Can manage employees.
  • Can manage users and their details.
  • Can change password.
  • Can manage “My Profiles”.

User:

  • Can log in/log out of the system.
  • Can search for product details.
  • Can raise complaints.
  • Can contact customer care representatives.
  • Can do product & service-related inquiries.
  • Can Manage “My profile”.
  • Can change password.

Employee Module:

  • Can log in/log out of the system.
  • Can view complaints raised by users.
  • Can view complaints raised by users
  • Can provide resolutions to users.
  • Can maintain User details.
  • Can change password.
  • Can Manage “My profile”.

Flow Diagram of Customer Care Management System





Tools and Technologies Used

Technology/Domain: Java
Front-End: JSP, Html, CSS, JS, Bootstrap.
Server-side: Servlet.
Back-end: MYSQL.
Server: Tomcat 8.5.

Contact to get the Source Code

Skype Id: jcodebun
Email: jcodebun@gmail.com

Note: If you need the source code you can contact Us. We will provide complete source code and all the required things like Database and project reports with all the diagrams. Also, we have created a STEP by STEP configuration tutorial to help you in the configuration process.

If you find any kind of difficulties during the configuration, we will provide a complete project configuration guide remotely using any Desk or Zoom.