Customer Relationship Management System In Java with source code

Customer Relationship Management (CRM) is a strategic approach that helps businesses manage their interactions with current and potential customers. It involves utilizing technology and data analysis to streamline processes, improve customer service, and ultimately, enhance customer satisfaction. In this overview, we will discuss how to implement a basic CRM system in Java using JSP (JavaServer Pages), Servlets, and MySQL with JDBC (Java Database Connectivity).

Components of the CRM System:

Database: MySQL will be used to store customer data, including names, contact information, purchase history, and any other relevant details.

Backend: Servlets will handle HTTP requests and responses, implementing the business logic of the CRM system. They will interact with the database using JDBC to retrieve and update customer information.

Frontend: JSP will be used to create the user interface of the CRM system. It will display customer information, allow users to input data, and trigger actions on the server via Servlets.

Project Demo

Implementation Steps:

Database Setup:

Install MySQL and create a database for storing customer data.
Create tables to store customer information, such as CustomerID, Name, Email, Phone, Address, purchase history, etc.
Backend Development:

Create Servlets to handle various functionalities, such as adding, updating, and deleting customer records.
Implement JDBC code in Servlets to connect to the MySQL database, execute SQL queries, and retrieve or modify data.
Define classes and methods for managing customer-related operations, such as adding new customers, updating their information, and retrieving customer lists.

Frontend Development:

Design JSP pages for user interaction. Create forms for adding and updating customer information. Use JSP tags to display customer data retrieved from the database. Implement user authentication and access control to ensure data security.

User Interface:

Create a user-friendly interface with features like search, sorting, and filtering of customer records.
Implement data validation on the front end to ensure the accuracy of user inputs.

Technology Stack

Frontend: JavaServer Pages (JSP), HTML, CSS, JavaScript
Backend: Java Servlets, MySQL Database
Framework: Java EE (Enterprise Edition)
IDE: Eclipse or STS
Server: Apache Tomcat or equivalent

Note: If you face any issues during the configuration or setup, you can text over WhatsApp at +918827363777 or mail at jcodebun@gmail.com, So we can help you remotely.