Helpdesk Ticket System Project In Spring Boot, Hibernate, And MYSQL With Source Code

Helpdesk Ticket System Project is developed in Spring Boot, Hibernate, and MYSQL and is available for students for their college projects pursuing degrees in the IT field with source code.

Helpdesk Ticket System Project Overview

It is a multi-role application project i.e. Admin and User, where Admin will have the main control over the system.

Admin will be responsible for maintaining the system and also, keeping a check on the tickets raised, management of the system, user registration, etc. This is a web application developed for users to raise a ticket. Admin can view the details of the raised ticket. Admin can manage the overall application like viewing tickets, closing tickets, updating the status, etc. Whereas, users can raise tickets.

The overall project is designed using the MVC pattern (MVC i.e. Model, View, and Controller). In the Backend, it is using Spring Boot, at the data access layer the project is using Hibernate Framework, and at the front end, we are using HTML, CSS, and Bootstrap. The Database used here is MYSQL.

Helpdesk Ticket System Project Abstract

Help desks typically include a ticketing system, that helps customer service teams manage, respond to, and report on customer queries or issues.

So, we on Codebun have developed a Helpdesk Ticket System Project in spring boot and hibernate to allow users to raise tickets online. All the activities of raising, the closing tickets will be managed using this application.

Admin can view the details of the raised ticket. Admin can manage the overall application like viewing tickets, closing tickets, updating the status, etc.

On the other hand, Users can raise tickets and track the status of the same.

The following are the major objective of this application:

  1. To provide a bug-free application to the admin and user.
  2. The main objective is to build a secured, robust Helpdesk Ticket System Project where the information of tickets is managed properly.
  3. It maintains the record of tickets, and user detail efficiently so that it would be easy to access at any time 24*7.

Modules of Helpdesk Ticket System

Admin Module: This module will allow Admin to log in and log out of the system and manage the system and its functions. Admin can manage all the users and the tickets raised by them. Admin can update the progress of the raised tickets.

User Module: This module will allow the user to manage all the operations related to the user like user name, contact details, purchase and payment history, etc.

Registration: This module will allow users to first register into the system using their names, contact numbers, and Mail IDs, and set passwords. Then a user can log in to the system using the registered name and password. Also, Users can log out of the system.

Raise Ticket: In this module, users can raise tickets.

Track: This module will allow the user to track the raised ticket by them. Users can track the status of the issue they have raised the ticket for.

User Records: Admin can manage all the user details in this module.

User Roles of Helpdesk Ticket System

There are two main roles i.e. Admin & User.

1) Admin

  • Admin can Log in/Log out of the system.
  • Admin can ADD/VIEW/UPDATE/DELETE ticket category.
  • Admin can ADD/VIEW/UPDATE/DELETE ticket status.
  • Admin can VIEW/UPDATE/DELETE tickets raised by users.
  • Admin can ADD progress on a particular ticket raised.
  • Can close the ticket.
  • Can manage all the users in the system.
  • Can manage “My Profile”.
  • Can change password.

2) User

  • Users can Log in/Log out of the system.
  • Users can raise helpdesk tickets.
  • Users can VIEW/DELETE tickets raised.
  • Can ADD the comment.
  • Can manage “My Profile”.
  • Can change password.

Flow Diagram of Helpdesk Ticket System




Tools and Technologies

Front-End: JSP, Html, CSS, JS.
Server-side: Spring Boot.
Back-end: MYSQL, Hibernate.
Server: Tomcat 8.5.

Contact to get the Source Code

Skype Id: jcodebun
Email: jcodebun@gmail.com

Note: If you need the source code you can contact us. We will provide complete source code and all the required things like Database and project reports with all the diagrams. Also, we have created a STEP by STEP configuration tutorial to help you in the configuration process.

If you find any kind of difficulties during the configuration, we will provide a complete project configuration guide remotely using any Desk or Zoom.