Student Helpdesk Management System In Java Using JSP And Servlet With Source Code

Student Helpdesk Management System project developed in Java Using JSP And Servlet. It is designed to manage students’ queries and complaints, and provide them with a proper resolution. This project is available with source code and will be a good option for students pursuing degrees in IT for their college projects.

Student Helpdesk Management System Overview

It is a multi-role application project i.e. single Admin, Staff, & Students where Admin will have the main control over the system.

Admin will be responsible for keeping a check on the queries & complaints, maintaining students and their details, and management of the system. Staff can upload study-related material, and maintain student records,  respond to queries & complaints. On the other hand, Students can register themselves, log in using the login credentials, get assistance, get course-related information, raise a query/complaint, etc.

The whole project is developed using Servlet and JSP. At the front end, we have used HTML, CSS, and Bootstrap. At the data access layer, we have used JDBC API. The Database used here is MYSQL. The whole project is following the MVC (Model View & Controller) design pattern.

Student Helpdesk Management System Abstract

A Student helpdesk system is used to provide user assistance to the students and staff members. The Student Helpdesk system provides a simple interface for the maintenance of student information. It can help educational institutions to maintain the records and deal with all kinds of information regarding the student.

Codebun has designed a Student Helpdesk System in java which has three main roles i.e Admin, Staff, and Student. Admin being the primary user. Admin can Add/Remove/Update any details related to the system. Admin can manage all the registered students and keep the records of each and every student. Admin can  View/Confirm/Cancel registration done by students & staff. Admin can upload any useful information on the system concerning students & staff. Admin can maintain student and staff database.

Staff/Faculty can register on the system using ids and details. Staff can log in to the system using an Id and password. Staff can upload syllabus, study material, results, post notification,  respond to students’ complaints & queries, etc.

On the other hand, Students can register themselves on the portal using their student id, name, departments, etc, and log in using the login credentials. Students can find detailed information on the system after logging in. Students can select respective departments, view/download syllabus, study material, results, view notifications, get assistance from staff, raise a complaint, etc.

The following are the major objective of this application:

  1. To provide a bug-free application.
  2. The main objective is to build a secured, robust Student Helpdesk System.
  3. It maintains the record of the students, staff, registration, complaints, etc.

Modules in Student Helpdesk System

Admin Module- This module will allow Admin to log in to the system and manage the system and its functions. Admin can View/Confirm/Cancel registrations, manage staff, students & their details, maintain database, etc.

Keeping a check on students and staffs day to day activity, and updating the new rules and regulations. Admin can monitor the overall performance of students and staff.

Staff Module- Staff-related operations can be managed in this module. Uploading the subject-related material and exam results, gathering requirements from the student, etc.

Student Module- Student-related operations can be managed in this module. Students can select respective departments, view/download syllabus, study material, results, view notifications, get assistance from staff, raise a complaint, etc.

User Roles

Admin:

  • Can Log in/Log out of the system.
  • Admin can manage system
  • Admin can track students & staff’s day-to-day activity.
  • Can manage students & staff and their details.
  • Can View/Confirm/Cancel registrations.
  • Can change password.
  • Can manage “My Profiles”.

Staff:

  • Can log in/log out of the system.
  • Can Manage “My profile”.
  • Can upload syllabus, study material, results, etc.
  • Can view complaints & queries made by students.
  • Can respond to students’ complaints & queries.
  • Can change password.

Student:

  • Can log in/log out of the system.
  • Can Manage “My profile”.
  • Can view/download syllabus, study material, results, and view notifications.
  • Can raise complaints.
  • Can change password.

Flow Diagram of Student Helpdesk System





Tools and Technologies Used

Technology/Domain: Java
Front-End: JSP, Html, CSS, JS, Bootstrap.
Server-side: Servlet.
Back-end: MYSQL.
Server: Tomcat 8.5.

Contact to get the Source Code

Skype Id: jcodebun
Email: jcodebun@gmail.com

Note: If you need the source code you can contact Us. We will provide complete source code and all the required things like Database and project reports with all the diagrams. Also, we have created a STEP by STEP configuration tutorial to help you in the configuration process.

If you find any kind of difficulties during the configuration, we will provide a complete project configuration guide remotely using any Desk or Zoom.