Customer Feedback System Project in Java using JSP, Servlet, and MySQL is a web-based project developed for computer science and IT students. The project includes both the project report and free source code.
The main purpose of this application is to provide an easy way for customers to share their feedback and reviews about products. The system has two main roles: Admin and Customer. The Admin can manage product details and customer feedback, while customers can view products and submit their valuable feedback and reviews.
The project is developed using the MVC (Model-View-Controller) architecture. The business logic is handled in the Model layer, JSP is used to manage the presentation or front end, and Servlet works as the Controller to handle requests and responses.
Customer Feedback System Project in Java
Customer feedback is an important part of an e-commerce system. Feedback and reviews help website owners understand customer opinions about their products and identify areas that may need improvement. This can help improve the overall customer experience and product quality.
To provide this functionality, Codebun has developed a Customer Feedback System Project in Java using JSP, Servlet, and MySQL.
There are two main roles in this application:
- Admin – Manages products and customer feedback.
- Customer – Views products and provides feedback and reviews.
Objectives of the Customer Feedback System
The major objectives of this project are:
- To provide an easy-to-use feedback system for admins and customers.
- To develop a secure and robust system for managing customer feedback.
- To maintain product and feedback records efficiently.
- To allow customers to share their opinions and reviews about products.
- To make feedback information easy to access and manage.
Modules and Functionalities of Customer Feedback System
The system has two main modules: Admin and Customer.
1. Admin Module
The Admin can perform the following operations:
- Add new products.
- View product details.
- Update product information.
- Delete products.
- View customer feedback.
- Update customer feedback.
- Delete customer feedback.
- View the list of registered users.
2. Customer Module
Customers can perform the following operations:
- View available products.
- Add feedback and reviews for products.
- View their feedback.
- Update feedback.
- Delete feedback.
- View product reviews.
- View comments and feedback shared by other users.
Other Features
The system also includes common user-management features such as:
- User profile management.
- Login functionality.
- Change password functionality.
MVC Architecture
The Customer Feedback System Project is developed using the MVC (Model-View-Controller) architecture.
- Model – Handles the business logic and application data.
- View – JSP pages are used to display information and manage the front end.
- Controller – Servlet handles client requests and responses.
Using MVC makes the application easier to manage, maintain, and understand for students who are learning Java web application development.
Tools and Technologies Used
- Technology/Domain: Java
- Front-End: JSP, HTML, CSS, JavaScript, Bootstrap
- Server-Side: Servlet
- Back-End: MySQL
- Database Connectivity: JDBC
- Architecture: MVC
- Server: Apache Tomcat 8.5
Customer Feedback System Project Demo
You can watch the project demonstration to understand how the Customer Feedback System works:
https://youtu.be/tJ754mb7-o8
Java Web Project Configuration Tutorial
Before running this project, you need to configure the Java web application properly with the required server, database, and project dependencies.
Java Web Project Configuration Tutorial:
https://codebun.com/java-web-project-configuration/
This tutorial will help you configure and run a Java web project using JSP and Servlet.
Free Project Source Code and Project Report
This Customer Feedback System Project in Java is useful for computer science and IT students who are looking for a Java web application project for their academic submission.
The project source code is available for free, and the project report is also available to help students understand the project structure and functionality.
Get Free Source Code on GitHub
https://github.com/jcodebun/CustomerFeedBackSystem.git
