Helpdesk Ticket System Project in Java with source code and project report

Helpdesk Ticket System Project in Java using JSP, Servlet, and MYSQL. This is a major project develop to make students work on real-time problems with both project reports and source code available.

This is a web application develop for users to raise a ticket. Then,  the admin of the site will view the details of the raised ticket. In this application, there are majorly two roles. One is the Admin who will manage the overall application like viewing tickets, closing tickets, and etc. Here, the user is the role who will raise tickets.

This Project has all the necessary functionality of raising ticket activity. It is develop to support all roles, whether it is admin or users.

The overall project is design using the MVC architecture (MVC i.e Model, View, and Controller). The business logic is done on the Model side, We have used JSP to manage the frontend, and to handle the request and response we have used a Controller i.e Servlet.

Helpdesk Ticket System Project in Java

Helpdesk is an important part of any organization.  In order to allow the organization to work smoothly, we need a system where all the queries or issues raised by users can be resolved. Here, the user should be able to raise a ticket that should be handled by the admin.

So, we on Codebun have develop a Helpdesk Ticket System Project in Java to allow users to raise tickets online. All the activities of raising, the closing tickets will be managed using this application. It has a simple and easy UI also so that users can easily interact with the system.

The following are the major objective of this application:

  1. To provide a bug-free application to the admin and user.
  2. The main objective is to build a secured, robust Helpdesk Ticket System Project where the information of tickets is managed properly.
  3. It maintains the record of tickets, user detail efficiently so that it would be easy to access at any time 24*7.

Modules and Functionalities of Helpdesk Ticket System

There are two main roles i.e Admin & User. Let us see the functionality of each

1) Admin

  • Admin can ADD/VIEW/UPDATE/DELETE ticket category(type).
  • Admin can ADD/VIEW/UPDATE/DELETE ticket status.
  • It can ADD/VIEW/UPDATE/DELETE a new ticket.
  • Admin can VIEW/UPDATE/DELETE tickets raised by users.
  • Admin can ADD comments on a particular ticket raised.
  • It can close the ticket also.
  • It can VIEW all the users in the system

2) User

  • Users can raise helpdesk tickets.
  • Users can VIEW/UPDATE/DELETE tickets raised.
  • It can ADD the comment also.

NOTE: The profile section, log-in, and change password features are also present in the system.

Tools and Technologies

Technology/Domain: Java
Front-End: JSP, Html, CSS, JS, Bootstrap.
Server-side: Servlet.
Back-end: MYSQL.
Server: Tomcat 8.5.

Contact to get Source code

Skype Id: jcodebun
Email: jcodebun@gmail.com
WhatsApp: +91 8827363777
Price: 1500 INR

Note: If you need the source code you can contact Us. We will provide complete source code and all the required things like Database and project reports with all the diagrams. Also, we have created a STEP by STEP configuration tutorial to help you in the configuration process.

If you find any kind of difficulties during the configuration, we will provide a complete project configuration guide remotely using any Desk or Zoom.